Policies

Processing Time:
Orders are processed and shipped within 3-7 business days (this does not include shipping time). Most items are made to order and handmade, so processing times may vary depending on the item.
Drinkware: Ships within 3-5 business days.
Apparel: Ships within 5-7 business days.
Phone Cases: Ships within 3-5 business days.
Lost or Damaged Packages:
I take great care to package your items properly to avoid damage during shipping. However, I am not responsible for any lost or damaged packages. If your item arrives damaged, please email me (Jessica) with pictures of the damage, and I will do my best to assist you in finding a resolution.
Shipping Address:
Please ensure that the shipping address provided is correct. I am not responsible for any lost or stolen packages due to incorrect addresses.

Order Cancellations:
Orders can only be canceled if they have not yet entered the production or shipping phase. Once an item is being processed or has been shipped, cancellations are no longer possible.
Made-to-Order Items:
Since most items are made to order and personalized, cancellations may only be accepted within 24 hours of placing the order. After 24 hours, cancellations cannot be guaranteed.
How to Cancel:
If you need to cancel your order, please contact me (Jessica) as soon as possible by email with your order details. I will do my best to accommodate your request if it meets the above conditions.
Non-Cancelable Items:
Custom or personalized items may not be eligible for cancellation once production has begun.

Eligibility for Refunds:
Refunds are only offered for items that are damaged or defective upon arrival. To be eligible for a refund, you must contact me (Jessica) within 7 days of receiving your item with photos of the damage or defect.
Non-Refundable Items:
Custom and personalized items are not eligible for refunds unless they arrive damaged or defective. Additionally, any items that show signs of use, wear, or damage caused by the customer will not be refunded.
Refund Process:
Once your refund request is approved, I will process the refund back to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges:
If you receive a defective or damaged item, I will gladly offer an exchange. Please contact me within 7 days of receiving the item to arrange this.
How to Request a Refund:
To request a refund, please email me with your order number, photos of the damage or defect, and a description of the issue. I will respond within 24 hours to assist with the next steps.

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